• Browse Industries
• Travel & Hospitality

• AH&LA SmartBrief
• News
• Press Releases
• SmartBlogs
• Topics
• Connectivity
• Fitness Centers
• Food & Beverage
• Prototypes/Building
• Security issues
• Most Clicked Stories
• AHLA News
• Archive
• RSS

• Find/Post Jobs

• Partner With Us

• Advertise

• About SmartBrief

• Reader Polls

Travel & Hospitality Industry News

Legendary Customer Service Begins with Hiring and Orientating Employees

Sales & Marketing Management | 1 hour 32 minutes ago

By Bill Capodagli Ask any CEO if he or she is committed to excellent customer service, and the answer typically is, "Of course, we are!" But ask why their organization's service isn't among the ranks of the Walt Disney Company, the Four Seasons Hotels & Resorts, or any other extraordinary service provider, and the excuses are tiresome: "We can't pay enough," or "People don't care" or "Our turnover is high."... (more)

Fairfax County Hotels Set RateTo Outdoor Temperature

Hotelsmag.com | 2 hours 50 minutes ago

Gaylord Entertainment Company Rejects TRT Holdings Proposal to Increase Share Ownership and Obtain Board Seats; Board Unanimously Concludes TRT Holdings Proposals Not in the Best Interest of All Company Shareholders

Hotelsmag.com | 2 hours 50 minutes ago

Omran, Intercontinental sign for new Crown Plaza

Hotelsmag.com | 2 hours 50 minutes ago

The Dow Hotel Company Promotes Two to Regional Vice President of Operations

Hotel News Resource | 2 hours 51 minutes ago

Analyst: Hotel rates should drop in '09

AH&LA SmartBrief | Nov 26, 2008

San Francisco hotels put on the ritz, despite economy

AH&LA SmartBrief | Dec 02, 2008

Why we procrastinate and how to stop

AH&LA SmartBrief | Dec 02, 2008

Poll: By how much will hotel rates drop in 2009?

AH&LA SmartBrief | Dec 01, 2008

D.C. hotels beefing up staff for inauguration crush

AH&LA SmartBrief | Dec 01, 2008

Cut office supplies costs by 40% with Staples

AH&LA SmartBrief | Dec 03, 2008

Exclusive 25% discount on advertising with USA TODAY

AH&LA SmartBrief | Dec 03, 2008

Get employee health insurance for 25% less

AH&LA SmartBrief | Dec 02, 2008

Card-check educational video available for download

AH&LA SmartBrief | Dec 02, 2008

Nominations speak louder than words

AH&LA SmartBrief | Dec 01, 2008

Media Alert: Data Domain Customers to Speak at 27th Annual Gartner Data Center Conference

MarketWire | 2 days 7 hours 41 minutes ago

Tysons Corner Marriott Partners with Local Schools to Make Season Special

PRNewswire | 2 days 8 hours 29 minutes ago

Hyatt Regency Woodfield Chooses SuiteLinq's In-Room Digital Entertainment Solution

Business Wire | 2 days 8 hours 55 minutes ago

Doubletree Hotel San Diego Downtown Receives Double Recognition from the Hispanic Hotel Owners Association

Business Wire | 2 days 8 hours 55 minutes ago

Morgans Hotel Group Announces a Series of Loan Extensions for Mondrian in South Beach

Business Wire | 2 days 8 hours 56 minutes ago

Doubletree Makes Debut in Central London; Brand Celebrates Development Milestone of More Than 200 Hotels Worldwide

Business Wire | 2 days 8 hours 56 minutes ago

Sign up for AH&LA SmartBrief

Latest Blog Postsview more

Companies in the news