Travel & Lodging

AH&LA SmartBrief

News for hotel and lodging professionals

AH&LA SmartBrief

Published in partnership with: American Hotel & Lodging Association

Column: Delivering on expectations is key to customer satisfaction

8/19/2014

  • eHotelier.com

The best customer service strategy in hospitality is to anticipate and fulfill -- or better yet, exceed -- the expectations of guests, consultant Philia Tounta writes. This entails recognizing that di… Read More

ASTA SmartBrief

News for travel agents

ASTA SmartBrief

Published in partnership with: The American Society of Travel Agents

Tauck to add 3 ships to fleet in 2 years

8/19/2014

  • TravelPulse

To meet the surging demand for river cruises, Tauck plans to expand its current fleet of six ships to nine over the next two years. One ship, the ms Esprit, is slated to begin operation next year, and… Read More

SmartBrief for The Business Traveler

The best stories for business travelers

SmartBrief for The Business Traveler

Nonsmokers are surprised by punitive cleaning charges

8/19/2014

  • Washington Post (tiered subscription model), The

Hotels and car rental services say that the deep cleaning needed to clear smoke odors before rooms and cars are used by nonsmokers is time-consuming and justifies the hefty cleaning charges many asses… Read More

ISPA SmartBrief

News for professionals in the spa industry

ISPA SmartBrief

Published in partnership with: International Spa Association

Symptoms of aging and how to treat them

8/19/2014

  • News-Press (Fort Myers, Fla.) (tiered subscription model), The

Dr. Patrick Flaharty of Azul Cosmetic Surgery and Medical Spa provides an exhaustive list of the ways your face may show your age, complete with recommended treatments to improve your appearance. Read More

ILHA SmartBrief

Luxury hospitality news

ILHA SmartBrief

Published in partnership with: International Hoteliers Association

Dual hotel in Manila offers 30 floors of luxury

8/19/2014

  • JustLuxe

The newest dual hotel property in Manila, Philippines, Raffles Makati and Fairmont Makati, offer luxury hospitality in their shared a 30-floor tower. The hotels, owned by the same company, offer spa t… Read More