Travel & Lodging

Hotel customer service agents should promote the overall experience of being a guest in their hotel by promoting amenities and services that are unfamiliar to their caller rather than just obtaining b… Read More

Travel agents should reframe the question of asking for fees to one of "How do we let people pay for our service?" Richard Earls writes. Agents who demonstrate their expertise and build trust with the… Read More

Los Angeles International Airport will receive the bulk of more than $4 billion earmarked for capital improvement projects by Los Angeles World Airports. The spending will take place over five years a… Read More

The Spa at Four Seasons Resort Bora Bora in French Polynesia offers an apricot-kernel and pearl-dust body polish, while the Mania Spa at the Pearl Resort and Spa offers massages done in the traditiona… Read More

Plans for new superprisons in the U.K. could mean that old prisons may get new life as boutique hotels. In 2005, the Malmaison boutique hotel company converted the Oxford prison into a hotel with 95 r… Read More

Country clubs are no longer limiting members to three membership options: golf, tennis or social. Now clubs are offering a variety of membership options that appeal to a wide range of consumers, such … Read More